Booking Information

How to Book Your City Tour or Baltic Sea Cruise Shore Excursion

If you are interested in one of our Tallinn tours or activities, or our Baltic Sea cruise shore excursions, please send us a booking request. This can be done very easily via phone, e-mail or the website booking form.

All you need to tell is which tour(s) you are interested in, the language and group size, pickup place, your name and your contact details.

We respond to all booking requests within 24 hours. If you have not heard from us by that time, please resend your request or call us as e-mails are sometimes blocked by spam filters.

Changes

We try to accommodate all requests for changes and, as a general rule, there is no extra fee for changing your booking. If you have made a group booking and some group members fail to show up at the last moment, you are responsible for compensating us for all related extra costs (having a larger vehicle, for example).

Payment options (Bank Transfer, Transferwise, Paypal and Cash)

You can pay for our tours in cash (EUR), via bank transfer or through Paypal. For bank transfers we are offering two options – either regular bank transfer or bank transfer through Transferwise, which is a global peer-to-peer money transfer service.

The commission charged by Transferwise on foreign payments is usually 0.5-1% and money is converted at the interbank rate, in contrast to the regular international bank transfers where the transfer and currency exchange costs are in the range of 5%. You can get more information about Transferwise from their website www.transferwise.com and from this article in Forbes.

We do not charge extra for receiving international bank transfers.

If you want to pay for the tour via credit card, you can do so via Paypal. We will send you an electronic Paypal invoice which you can pay online. A 3% processing fee will be added to your tour cost to cover the fees charged by Paypal.

Corporate Bookings

Estonian Experience OÜ is not value added tax (VAT) registered and the prices on our website do not include VAT. Larger orders and bookings from other travel companies will be invoiced from our partner company Baltic Experience OÜ. Same prices will apply.


Office Hours

We respond to your booking requests seven days a week from 08:00 to 21:00 (Estonian time).


Pre-payments

As a general rule, we do not ask for pre-payments from small groups and you can pay the full amount on the day of the tour. However, for larger groups and for some activities we ask pre-payments. In such cases, our sales representative will contact you. Pre-payment can be done via bank transfer to our company’s bank account or paid to our company’s representative. Please note that if your group has made a pre-payment deposit and some members do not show up, they will lose their deposits.

Children´s Discount

We are pleased to offer a discount for travelers with a young family as follows: infants 3 years old and younger are free, 15% discount is available for ages 4-12.

 

Guests with Mobility Challenges

Please consult us for assistance with selecting a tour best suited for you. Most tour itineraries can be altered to fit your needs and requirements. In order to make your selection process easier, we have marked tour suitable for guests with mobility challenges with adequate symbols.

 


Hassle-Free Cancellations

If for any reason you need to cancel a tour, please send us this information as soon as possible. You can cancel without any penalty fee up to 7 days before the tour. If you cancel less than seven days before the tour but more than 48 hours before the tour, you will have to pay 50% of the tour cost. If you cancel less than 48 hours before the tour, you are required to cover the whole cost of the tour. Please note that in case of a no-show, you are also responsible for covering the full cost of the tour.

 

Guaranteed Return to Cruise Ship on Time

Enjoy a more intimate cruise tour experience with us at the Baltic Sea with carefree guaranteed return to cruise ship on time for your ship´s departure.

 

Tipping

Please note, tipping is a very personal matter and the decision to tip and how much to give is entirely yours. However, some general guidelines might be helpful.

Gratuities to the guide and driver are not included in the tour price and are as per the standards about 10-15%. It is a good idea to divide any gratuity between your guide and driver and give it separately to them: 10% to the guide and 5% to the driver.

Please have some cash with you (USD or EUR) for this reason, but it is, of course, always up to you.